Shell fuel reward

[Prettybandz30]

Trying to redeem the fuel flex reward for upgrading pandora hasn’t sent me the code?

[Jamieandstef]

Sorry ur having trouble

[AdamPandora · Accepted solution]

@Prettybandz30 You'll receive an email with your discount code some time after your 90-day trial has transitioned to a paid subscription. 

Then you can follow the instructions to redeem the offer from within the Shell Fuel Rewards app or from the Shell Fuel Rewards website. 

Hope this helps. 

[Linda-caldwell]

I received the email after my 90 days/transitioning to the paid subscription….. There is NO code in the email.  Only links to ‘how to enter your Fuel Rewards code’.    I follow the link, it opens up my Fuel Rewards and only says, “Enter your code here”.       Where’s the CODE????

[AdamPandora]

@Linda-caldwell I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mxpena95]

I’m also waiting for the code, wonder how long it’ll take. “Sometime after transition to paid subscription” is pretty vague…

[AdamPandora]

@mxpena95 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[rpmroadracer]

"Sometime after..." could be a very long time.  I too have not received the code.

[AdamPandora]

@rpmroadracer I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[markesp]

I have never received my code for the Shell Fuel Rewards.  It's been well over 4 months since my subscription converted to the paid subscription.

[AdamPandora]

@markesp I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!