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Sorry, your payment information is no valid error when updating card

Cyndy
Local Performer

I am having this same problem.  "Sorry, your payment information is no valid.  Please update your details"  I have updated everything possible and still get the same message.

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Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Cyndy Check out the accepted solution to this thread for more information on why you may be seeing that error message: Error Message: "Sorry, your payment information is not valid"

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!


Adam | Community Moderator
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New music alert! Picks of the Week (12.2.25)

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AdamPandora
Community Manager
Community Manager

@Cyndy Check out the accepted solution to this thread for more information on why you may be seeing that error message: Error Message: "Sorry, your payment information is not valid"

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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