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Still getting ads with subscription through Amazon

aadabifard
Local Performer

I buy pandora from Amazon app store and after buy premium, now show ad for me😟

My pandora subscription 

Pandora want to show me ad

😟 

Please contact with me on email

Thank you🙏

 

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@aadabifard Could you confirm that you are logged into your upgraded account on your device

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

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aadabifard
Local Performer

Hello again.

After I see one ad, the ad's is no longer displayed.
If I see an ad in the program again, I will inform you.
Thanks for your good support 🙏

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AdamPandora
Community Manager
Community Manager

Sounds good, @aadabifard.

I'll keep an eye out for your message in the meantime.  

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