Still getting ads with subscription through Google

[danmichelinie]

Paid for Pandora Plus and still hearing ads and have limited skips

[keylamolina]

I paid fot my stuff and dont have premium thats crazy 

[AdamPandora]

@keylamolina If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
2. From My Collection, go to the Profile tab in the bottom navigation bar.
3. Select Upgrade in the top left corner.
4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

[Debbiebarnett13]

I am having the same problem 

[AdamPandora]

@Debbiebarnett13 If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
2. From My Collection, go to the Profile tab in the bottom navigation bar.
3. Select Upgrade in the top left corner.
4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

[Tiffandjoe08]

I paid for premium and yet it is not letting me download or listen without adds

[AlyssaPandora]

Hi there, @Tiffandjoe08. 👋

Thanks for posting about this. Looks like you may be using an Android device.

Premium Access:

Looks like you were using Premium Access, which are complimentary sessions of Premium after watching an advertisement. Then, you were able to subscribe to Pandora through Google Play.

While using Premium Access, you wouldn't be able to download or listen to tunes offline.

You can find out more about how these free sessions work here: Premium Access

---

Premium Subscription through Google Play:

Could you confirm whether you're still having trouble after subscribing to Premium through Google Play?

I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

I hope this information is helpful. Let me know how it goes. 🎧

[ptrcduran09]

Paid my premium subscription, but still being interupted by ads

I have ads with a premium subscription 

[AdamPandora]

@ptrcduran09 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Dmomof2]

Been charged for a long time and still cant get my subscription. How do i get it? It says im logged 

[AdamPandora]

@Dmomof2 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[tac_0121]

I resubscribed to Premium through google play but when i log into the app, im still on free mode.

The money was taken out of my account so the purchase was complete. I tried logging out, back in, uninstalling, and reinstalling the app, but nothing worked.

Update:

I figured it out. If anyone else has this issue I had to open my Pandora app. Go to my profile, Click Upgrade at the top left-hand corner, and then scroll down to where is says Retrieve subscription.

Moderator Edit: Merged posts