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Still hearing ads with Pandora Plus

Wicked
Local Performer

Hello I’m having the same issue I paid for the subscription and my Pandora didn’t update I’m still hearing commercials How do I fix this?

 

Moderator Edit: Edited title for clarity

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168 Replies

AdamPandora
Moderator
Moderator

@malinois I moved your post to this thread since you are experiencing a similar issue.

For more information on why ads still play when you attempt to stream content on-demand with your Pandora Plus subscription, check out the accepted solution to this thread. 

Hope this helps explain! 

Adam | Community Moderator

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malinois
Local Performer

its not just the ads...my thumbs up play list that I saved so I can listen to them off line like I have been doing for years now doesn't work, the list only shows in my profile and I have to watch a commercial about "premium" to listen to one song. why am I blocked from listening to my offline list without interruption?

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AdamPandora
Moderator
Moderator

@malinois That is because My Thumbs Up Playlist, as well as any offline content you downloaded while in your Premium session won't be available to you when your account downgrades back to Pandora Plus.

For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening stations. 

So you should still have access to the offline stations downloaded with your regular Pandora Plus subscription.

To listen offline from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode on.

Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening.

Let me know if you have any trouble with this.

Adam | Community Moderator

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sheriffray
Local Performer

I've been a paid premium member for some time, but I still see the upgrade to premium button on my screen, still get ads from time to time, and can't add a new station.

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AdamPandora
Moderator
Moderator

@sheriffray I moved your post to this thread as it looks like you are actually upgraded to Pandora Plus - not Pandora Premium.

Check out the accepted solution to this thread for additional information on why you may still be getting ads.

Hope this helps!

Adam | Community Moderator

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Samir
Local Performer

Hello there.

I'm still receiving ads after upgrading my subscription to Pandora Plus anyway I can stop the ads.

Thanks.

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AdamPandora
Moderator
Moderator

@Samir I moved your post to this thread since you are experiencing a similar issue.

It appears you are initiating free sessions of Pandora Premium when attempting to stream content on-demand.

Since you are upgraded to Pandora Plus, the only way to stream content on-demand is by watching an advertisement to start those free sessions of Pandora Premium.

For more information on this, please check out my post above.

Hope this helps explain! 

Adam | Community Moderator

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Samir
Local Performer

Thanks for the updates! but why would Pandora advertise free ads if you upgrade to Pandora plus but still receive ads after upgrading? And I'll have to upgrade again to Pandora Premium to stop receiving ads? that That doesn't sound right.

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AdamPandora
Moderator
Moderator

@Samir With Pandora Plus, you will be able to listen commercial-free when listening to your regular radio stations (Ex: Top Shelf Rap and R&B Radio or Prince Royce Radio).

However, if you attempt to stream a specific song or album on demand, then you will first need to watch an ad to trigger a free session of Pandora Premium (since the ability to stream content on-demand is only an option with that level of service).

Hope this helps clarify. 

Adam | Community Moderator

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310girls2
Local Performer

I keep getting ads with paid subscription.  I’ve signed in and out nothing changed.  Help ready to cancel

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AdamPandora
Moderator
Moderator

@310girls2 Our support team mentioned they were able to help resolve this with you after chatting yesterday afternoon.

If you have any additional questions, make sure to reply back directly to the email thread you have open with them, and they will be happy to further assist.

Hope we continue to see you around the community! 👋🏽

Adam | Community Moderator

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Jackiefollower
Local Performer

I joined PLUS yesterday and expected the ads to disappear. 

Tried to play a full album and I got the ad and one song. 

I don't think I am going to last the 30 day free trial.

 

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AdamPandora
Moderator
Moderator

@Jackiefollower Nice to see you around the community.

With your Pandora Plus subscription, all advertising will be removed when listening to your regular radio stations.

If you attempt to play a specific song or album on demand, that requires a Pandora Premium subscription. Instead of making it impossible to ever listen to a specific song or album on demand with your Pandora Plus subscription, we allow you to initiate a free session of Pandora Premium by watching an ad first, which will then allow you to listen to that specific content.

For a full explanation on why ads may still play on your Pandora Plus account, check out the accepted solution to this post.

Hope this helps explain!

Adam | Community Moderator

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Jackiefollower
Local Performer

When I play Jackie Evanco radio I expect to hear Jackie, but I do not.

When I play Bread radio, I expect to hear Bread, but I do not.

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TannerPandora
Moderator
Moderator

Hi @Jackiefollower sorry for the confusion.

Ad-supported Pandora and Pandora Plus are designed to introduce you to new music through the artists and songs that you already know. You can type in your favorite artist or song and music that is similar to your selection will play on your station.

While these Pandora stations will learn what you like and don't like based on Thumbs feedback, it's not possible to predict exactly which song will play next. Only Pandora Premium offers users that level of control.

Tanner | Community Moderator

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wendynelsonwork
Local Performer

Where do I find the activation code for my iphone?  I have followed all the suggestions of logging out and back in on my iphone to activate my 'no ads' subscription but I am still getting adds. When I go to activation code option, it is blank and asking me to "enter the code displayed on your divice."   Where on my device is this code?

AdamPandora
Moderator
Moderator

@wendynelsonwork I moved your post to this thread to keep the community tidy.

To clarify, you won't need to enter in any activation code to access your Pandora account on your iPhone.

I had someone from our support team take a look at your account and it appears you are initiating free sessions of Pandora Premium when attempting to stream music on demand. 

Since you are currently upgraded to Pandora Plus, the only way to listen to a specific song or album on demand, is by first watching an ad to start your free session of Pandora Premium. 

For a complete explanation, check out the accepted solution to this post.

Hope this helps explain! 

Adam | Community Moderator

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008808
Local Performer

can the free session be canceled so I can be commercial free? what do I need to do to get rid of commercials? upgrade to premium?

Moderator Edit

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TannerPandora
Moderator
Moderator

Hi @008808 Welcome and thanks for posting to community! 👋🏻 I've gone ahead and combined your 2 posts into one. We recommend editing your original post with any new content or thought to avoid violating our community guidelines for cross-posting. 

If you're interested in commercial free service, the best place to visit is the Pandora Help page FAQ on subscriptions. This gives a great breakdown of our subscription service by tier. 

Let me know if you have any other questions. Thanks for being part of community! 🎧

Tanner | Community Moderator

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Fandldan000
Local Performer

I subscribed for a free trial of pandora plus yesterday, got a confirmation email and it worked the first day. But Today when I tried to download and play songs, the app said I needed to subscribe  to premium, even though I don’t even have any playlists downloaded.

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