Last year I signed up for the student account because I am a college student. Then I was asked to resubmit my student verification information which I did. After submitting a picture of my ID my account I received the email that my academic status if confirmed. However, I was charged for the full amount of premium account and my account does not reflect student status. Has this happened to anyone else?
Good morning Adam,
Thanks for responding, however, I have not not received an email from the user support team to resolve the concern.
@sjnolan87 Due to a high influx of contacts our support team has not had a chance to get to the ticket I created for you yet.
That being said, they have confirmed that they do see it pending in their queue, and will be reaching out to you soon.
Thanks for all your patience!
@AdamPandora forgot to tag you on the last post I made. Thanks.
“Adam, I had the exact same scenario happen to me today. I reverified my student status, it was accepted, but today I got an email saying I am being charged for a regular subscription and not a student. Can you please look into as well?”