Accepted Solutions
I received an email from verify@sheerid.com on February 5 saying that my student verification was approved and that I had my student discount for another year. Since February, I have been charged 9.99 instead of the student price. I opened a case and attached a screenshot of the confirmation I received but did not receive an email confirmation that my case was submitted successfully despite the site telling me I'd receive one. I went to chat first and spoke to a person named Ulises who, without my permission, downgraded my account from the premium to the free, which I feel made the situation worse. I did not ask for this to happen. I simply wanted my account to be corrected and to be refunded the overcharges from February to April. Honestly, I don’t want a refund, I simply want the excess funds to be applied to future months. As I told Ulises, it’d be very different if I did not have the hard evidence that I was approved for the student discount, but I do. Right after he downgraded my account he tells me that he sees that I was approved for the student account. Then after I asked him if you see I was approved why can’t the situation be resolved and why did he take it upon himself to downgrade my account? I did not ask for you to do that. He says unfortunately I can’t provide more information on why your verification was rejected and that he needs more time then hangs up the chat without resolving the issue at hand, but not even 3 minutes earlier he said he saw my verification was approved. I am beyond upset. Is there anyone that can help me with this at all? I just don’t understand why I would receive an email that clearly states that I was approved and then still get charged the full price for the premium account that I have been on for the last year+ and have used Pandora's services for years. It makes zero sense to me. I have added the photo evidence to my case and it is clear as day that it says I was approved on February 5th. Please make it make sense.
