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Subscription info doesn't show in account settings

lmachain1
Local Performer

Hello,

My credit card has expired and I need to enter the new expiration date and CVV.  But when I log into my account and go to Settings > Subscription, there is no option to do this.  Could you please help.  

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@lmachain1 The Pandora account connected to your Community profile looks to be a child account of the Premium Family plan you are a part of.

You will need to be logged into the main account holder's account in order to update your billing information.

Once you are logged into that account, you can find instructions on how to update your billing information here.

If you run into any issues, you can contact our support team directly for further assistance here.

Thanks for being a part of the Community! :pandora:

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AdamPandora
Community Manager
Community Manager

@lmachain1 The Pandora account connected to your Community profile looks to be a child account of the Premium Family plan you are a part of.

You will need to be logged into the main account holder's account in order to update your billing information.

Once you are logged into that account, you can find instructions on how to update your billing information here.

If you run into any issues, you can contact our support team directly for further assistance here.

Thanks for being a part of the Community! :pandora:

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