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Subscription on wrong account

216jillian
Local Performer

I just went to purchase the yearly subscription and after finished, realized I added it to my work account not personal account.

How to a move it over?

 

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AdamPandora
Moderator
Moderator

@216jillian Unfortunately, there isn't a way to transfer annual subscriptions between accounts.

What we'll likely need to do is cancel the subscription on your work account, and then have you go through the upgrade process again on your personal account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@216jillian Unfortunately, there isn't a way to transfer annual subscriptions between accounts.

What we'll likely need to do is cancel the subscription on your work account, and then have you go through the upgrade process again on your personal account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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