I was recently gifted a year of Pandora Plus, but after discussion with my husband, we decided to upgrade to Pandora Family. When I go to do it, it says my account is not eligible. I sent an email to customer service yesterday morning and have yet to receive any response.
The upgrade process should be easier, and since we've already paid for a year of plus, I would also like to know if there is a smaller fee to upgrade to premium family for the year.
Also, suggestion to Pandora, you should have a telephone number or at least a live chat option. It is completely unacceptable as an online platform to only have email as an option. Your response times are abysmal if this is the only method of contact.
Moderator Edit: Edited title for clarity
@kmagley Nice to see you around the community.
While Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have:
Switching from a gift subscription to the family plan:
Unfortunately, it's not currently possible for Pandora Plus gift subscribers to upgrade to Pandora Premium Family
With this being said, our support team did mention that you currently have an open case with them regarding this, so please keep an eye out for their email reply, and they will be happy to look into this further with you.
Thanks for your patience!