T-Mobile Tuesday add free not working
@Altar_Ego I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@SIDNEYleve5 looking at the T-Mobil forum it is a T-Mobil problem and not a Pandora app problem. Try going to T-Mobil and look over their forum for the solution you need. Take care and stay safe.
@SIDNEYleve5 I’d like to gather more information regarding the issue you’re experiencing.
Could you please tell me a little bit more about what isn't working?
To clarify, when you attempt to redeem the offer through T-Mobile, does nothing happen?
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Also, please confirm which mobile carrier you’re currently subscribed to (ex. T-Mobile, Sprint, Metro).
Also, are you using an unlocked device when attempting to redeem the offer?
Or was the device you’re experiencing this issue on purchased or brought over from a different mobile carrier (ex. Verizon, AT&T)?
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Lastly, I’ve gone ahead and enabled a trace on your account.
Would you mind running through the redemption once more?
If you see any error messages, please provide a screenshot.
Let me know how it goes.
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.02.24)
I spoke to T-Mobile today to let them know Pandora is not holding up their end of the agreement. Ad free weekends have not worked for over a month even though the offer comes up every weekend and I sit through the T-Mobile ad.
@Altar_Ego I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.02.24)
Hi there! Same issue as everyone else, not getting the prompt to watch an ad and get weekends free. Can someone please assist?
@Erich1 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.02.24)
@Erich1 I do see you have an open case with our support team regarding this issue.
Please keep an eye out for their next email reply, and they will be happy to further assist.
Thanks again for being a part of the Community!
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.02.24)