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The song won't play!

dietcoupon
Local Performer

Where I have albums saved, and I click on a song to listen to, it'll play pretty much every OTHER song in the album before it finally settles on the one I'm continually clicking on. What's up with that?

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@dietcoupon Could you tell me a bit more about what is happening?

Is this happening with a specific album you've collected, or with all albums you have collected?

Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

View solution in original post

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7 Replies

AdamPandora
Moderator
Moderator

@dietcoupon Could you tell me a bit more about what is happening?

Is this happening with a specific album you've collected, or with all albums you have collected?

Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

0 Kudos

nysted69
Local Performer

it will not play when I click on play.

0 Kudos

AdamPandora
Moderator
Moderator

@nysted69 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

0 Kudos

Skinnerbenjamin
Local Performer

My Pandora account will not play a song after I search it. It will just vibrate and not do anything. Please fix this.

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LeonPandora
Moderator
Moderator

Hi @Skinnerbenjamin, sorry to hear you're having troubles.

Is this happening on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?


Looking forward to your reply.

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Skinnerbenjamin
Local Performer

On my device I have reset and deleted and reinstalled

Ben Skinner


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Moderator edit: phone number removed for privacy purposes.

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LeonPandora
Moderator
Moderator

@Skinnerbenjamin I would like to report this issue to our engineers team. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

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