Trouble getting payment to go through

[mindymermaid]

I keep getting the error message saying my PAYMENT INFORMATION IS NOT VALID even though I know there is money in that account. I'm so frustrated. What do I do?

[AdamPandora · Accepted solution]

@mindymermaid I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!