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Trouble joining someone else's Family plan

Local Performer

How do I add an account after the invite to the family plan has been accepted?

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3 Replies

Community Manager
Community Manager

@Claudette Our support team has taken a look at your account and informed me that so far you've added one other person to your family plan. 

Did you need assistance inviting additional people to join the subscription?

If so, you can find steps on how to do so here listed under Manage my Family Plan subscription.

Let me know if this helps. 

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Local Performer

I don't have the family plan I've been invited to one I can't get it to connect to their plan

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Hi @B471198 thanks for posting!

To clarify, did you receive the family plan email invitation and you're unable to accept the invitation or you haven't receive the invitation?

If you're not able to accept, is there any type of error messaging that pops up? If so can you let me know what it says?

Let me know! 👍🏻

Tanner | Community Moderator

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