Trouble redeeming gift subscription

[Frasiers111]

I purchased a year gift subscription.  I received an email for the charge to my bank account but neither me nor the email address i bought the subscription for has received a code to redeem the subscription.  I have filled out the form that goes to Support multiple times now but have not received a response?  Is there anything i can do besides dispute the charge with my bank because i have not received anything that can activate the account?  Please advise how i can start the year long subscription that i have been charged for.

Moderator Edit: Edited title for clarity

[4215ti]

Thanks for your good news. I look forward to a solution. - Steve
Sent from my iPhone - B Tillett

[lynrenjack]

No, it’s just a gift card that would be purchased at a store like Walgreens

No, it was purchased it at a store Such as Walgreens

Moderator's edit: Merged posts.

[lynrenjack]

No, it was purchased it at a store Such as Walgreens

Moderator's edit: Merged posts.

[MariaPandora]

Thanks for explaining @lynrenjack.

I've reached out to our User Support team to follow up with you on this. They will be contacting you via the email address associated with your community profile. Please be on the look out for this email. 

Thanks for posting to community! 

[Giftcard]

I can't seem to add this gift card no matter what I do

[AdamPandora]

@Giftcard I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[jalevy]

I have a gifted pandora plus subscription and am unable to redeem. I get the message - “Something has gone wrong. We’re working on the issue, and we’ll have things back to normal soon.” and it's been 2 weeks. Please advise.  Thanks

[AdamPandora]

@jalevy I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!