Unable to Manage Family Plan

[Bryant_Family]

Why can I not manage my family plan when I log in?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Bryant_Family As long as you are logged into the account you used to upgrade, you should be able to manage your family plan.

To make changes to your family plan, you'll want to visit the Subscription section of your account.

As the primary account holder you will select Manage Family to view and make any changes to your family plan.

If you're using a computer: 

• You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)

I hope this helps. Let me know if you continue to run into issues.

[Kreedy334]

I am logged in to the primary account. There is no option to manage family. 

[AdamPandora]

@Kreedy334 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!