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Unable to listen to albums with Plus Subscription

Local Performer

I think it’s crazy how if you don’t pay, you are allowed to listen to Albums freely.  However, those with a plus subscription are not allowed to listen to albums. I was better off, not subscribing.  Why can’t the plus subscribers play albums by watching an ad but people who do not pay can?

Moderator Edit: Edited title for clarity

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Community Manager
Community Manager

@Tlae3 You should still be able to initiate Premium Access sessions by watching an ad when upgraded to Pandora Plus.

However, it sounds like you are unable to get an ad to play when attempting to play songs or albums on demand.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

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