cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log into upgraded account

kmmw1
Local Performer

 All of a sudden I am getting ads and commecials, why? And I am unable to sign in to existing account, why?

Moderator Edit: Format, Edited title for clarity

kim whitworth
Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@kmmw1 It sounds like your upgraded account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

View solution in original post

0 Kudos
1 Reply

AdamPandora
Community Manager
Community Manager

@kmmw1 It sounds like your upgraded account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
0 Kudos