Unable to log into upgraded account

[kmmw1]

 All of a sudden I am getting ads and commecials, why? And I am unable to sign in to existing account, why?

Moderator Edit: Format, Edited title for clarity

[AdamPandora · Accepted solution]

@kmmw1 It sounds like your upgraded account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!