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Buffering / No music when bar shows song playing

starrberry
Local Performer

continually displays buffering and displays the bar of the song playing but i cannot hear anything. 

also sends a response after buffering for 5-8 mins...."Sorry, unable to retrieve music from Pandora.com

 

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AlyssaPandora
Moderator
Moderator

Hey there, @starrberry. 👋

Sorry to hear that you're experiencing buffering during your listening sessions.

From an iOS device (iPad, iPod, iPhone) device, you'll only be able to listen to Pandora from the app -- not our web browser. You may already know this -- if you attempt to listen from a web browser, you'll be redirected to the Pandora app instead.

++

For your iOS device, I would recommend running through our troubleshooting steps to see if this helps with that error message you're encountering. 

Feel free to keep me updated on how this goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hey there, @starrberry. 👋

Sorry to hear that you're experiencing buffering during your listening sessions.

From an iOS device (iPad, iPod, iPhone) device, you'll only be able to listen to Pandora from the app -- not our web browser. You may already know this -- if you attempt to listen from a web browser, you'll be redirected to the Pandora app instead.

++

For your iOS device, I would recommend running through our troubleshooting steps to see if this helps with that error message you're encountering. 

Feel free to keep me updated on how this goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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