Cannot access Pandora on my iPad anymore

[painterpat]

I can get it on my laptop. I have a subscription, but I cannot access it on my Ipad,  This has always worked before

[AlyssaPandora]

Hey there, @painterpat. 👋

Sorry to hear that you're having trouble -- looks like you've been in touch with our User Support team for help via email.

Someone has responded to your message with troubleshooting steps.

If you don't see the email yet, please check your spam / junk folder to make sure it didn't end up there.

Thanks so much for your patience during this process! 🎧

[painterpat]

I can get Pandora on my laptop and Iphone, but not my Ipad.  I could always get this before.  I have a subscription to Pandora and I have emailed support, but all I get is a link to support subjects and this forum.  This does not help my problem, and I am getting very upset.  There has to  be some phone, echat or email support that can help you with a problem.  

[AlyssaPandora · Accepted solution]

Hi again, @painterpat. 

Sorry for the continued trouble with this. I moved your 2nd post over to your original thread. 

I've checked in with our User Support team, and it looks like three specialists have reached out to you via email but haven't received any response. Could you please check your spam / junk folder to ensure that their messages didn't end up there?

Unfortunately, we do not offer phone support. However, we're always happy to assist listeners here:

• Email support: pandora-support@pandora.com or http://pdora.co/writeus
• via the Pandora Community
• Live chat through our help page

++

In the meantime, I'm happy to help here. I'll need more details about what is happening.

• Do you need assistance with your password?
• Are you receiving any error messages when you attempt to log in? If so, what exactly does it say?
• Have you tried running through the troubleshooting steps listed in my original post?

Let me know by responding directly to this thread. ✅

[Diane1947]

Have iPhone but can’t access on iPad.  .?

[AdamPandora]

@Diane1947 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

1. Is there an error message on your iPad? If so, what does it say?
2. Are you having trouble signing in on your iPad because you don't remember your email or password?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.