cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Music Skips automatically

Rcole70635
Local Performer

I just subscribed, and now my music plays for about 5 seconds and automatically skips, and keeps skipping. I closed the app, logged out of the app, restarted my phone, and the issue has not resolved itself.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Rcole70635 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through these troubleshooting steps once more: Troubleshooting for iOS Devices

If this does not resolve the issue, I would like to report your feedback to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos
1 Reply

AdamPandora
Moderator
Moderator

@Rcole70635 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through these troubleshooting steps once more: Troubleshooting for iOS Devices

If this does not resolve the issue, I would like to report your feedback to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos