Music Skips automatically

[Rcole70635]

I just subscribed, and now my music plays for about 5 seconds and automatically skips, and keeps skipping. I closed the app, logged out of the app, restarted my phone, and the issue has not resolved itself.

[AdamPandora · Accepted solution]

@Rcole70635 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through these troubleshooting steps once more: Troubleshooting for iOS Devices

If this does not resolve the issue, I would like to report your feedback to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this!