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Offline downloaded music deleted

bzbbassist
Local Performer
This has happened several times: I am playing music on my iPhone and it stops I then see the cover art start flashing in rapid succession and then the app says ‘’You don’t have any music downloaded yet’ I have an iPhone 5s with the latest iOS available for that model. Anyone else have this happen?
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1 Solution

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AlyssaPandora
Community Manager
Community Manager

Hey, @bzbbassist.

Sorry to hear that your songs are skipping rapidly. 

I would recommend trying out these steps here.

Let me know if you continue to experience this issue after running through the offline mode troubleshooting steps. 📲

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)

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1 Reply

AlyssaPandora
Community Manager
Community Manager

Hey, @bzbbassist.

Sorry to hear that your songs are skipping rapidly. 

I would recommend trying out these steps here.

Let me know if you continue to experience this issue after running through the offline mode troubleshooting steps. 📲

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)