Solved: Offline downloaded music deleted

bzbbassist · ‎11-25-2019

This has happened several times: I am playing music on my iPhone and it stops I then see the cover art start flashing in rapid succession and then the app says ‘’You don’t have any music downloaded yet’ I have an iPhone 5s with the latest iOS available for that model. Anyone else have this happen?

AlyssaPandora · ‎11-25-2019

Hey, @bzbbassist.

Sorry to hear that your songs are skipping rapidly.

I would recommend trying out these steps here.

Let me know if you continue to experience this issue after running through the offline mode troubleshooting steps. 📲

Alyssa | Community Manager
Join the discussion in Community Chat
Your turn: Q: What’s the most recent song you gave a thumbs up to?
Check out: Pandora for Creators Community
Join the Community Playlist: Autumn Country
Share yours: Q: What's your sound color? ✨

View solution in original post

AlyssaPandora · ‎11-25-2019

Hey, @bzbbassist.

Sorry to hear that your songs are skipping rapidly.

I would recommend trying out these steps here.

Let me know if you continue to experience this issue after running through the offline mode troubleshooting steps. 📲

Alyssa | Community Manager
Join the discussion in Community Chat
Your turn: Q: What’s the most recent song you gave a thumbs up to?
Check out: Pandora for Creators Community
Join the Community Playlist: Autumn Country
Share yours: Q: What's your sound color? ✨