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Password issues on iPhone

zelnio4
Local Performer

Trying to add Pandora to my Sonos speaker and it would not accept my password.  Tried changing it and it works on my desktop iMac, but not on my iPhone.  When I look at my account on the phone app, the password is hidden, but shows a different number of characters no matter how many times I try to change it.  I tried removing the app and adding it, but that was of no help.  Should I just delete the account entirely or just use a different service.

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @zelnio4. 👋

Thanks so much for posting about about your experience.

Since this requires more details about your password and account, I've escalated your issue to our User Support team. Someone from our User Support team has reached out to you via email to offer further assistance.

If you don't see the email yet, please check your spam / junk folder to make sure it didn't end up there. 📬

Appreciate your patience during this process! 🎧

Alyssa | Community Manager
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zelnio4
Local Performer

Thank you!  Worked great.

AdamPandora
Community Manager
Community Manager

Glad to hear it, @zelnio4. 😎

Thanks for being a part of the Community! 

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