When I try to share to Snapchat it gives me an error stating “unavailable at this time.”
Pandora Update (04/04/22):
Hi everyone! 👋
The fix for this issue was released with our latest app version - 2203.1.
If you are still experiencing issues, please make sure to update the Pandora app on your iOS device.
To update the Pandora app on your iOS device on iOS 13 or newer:
If you're running a version older than iOS 13 on your device:
Tip: If no update is available, it will say Open to the right of the Pandora icon.
Hope this helps!
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Hey, @rmacdon627. 👋
Thanks so much for reporting this. I've enabled a trace on your Pandora account in case we need to share this with our engineers.
*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.
Appreciate your help with this. 🤝
Thank you for your response! However, after a reboot, uninstall, reinstall, the problem still exists. Please see attached photo.
iPhone X
iOS 14.8 (I’m about to update to 15.)
Pandora version 2108.1.1
Snapchat version 11.49.0
Thanks so much for getting back to me, @rmacdon627.
I've gone ahead and created an internal ticket so that our engineering team can dig deeper into what's happening. Shortly after your post, I tried to share to Snapchat and received the same error on my own personal iPhone 12 Max Pro on iOS 15.
We appreciate you reporting this! Thanks for your patience while they investigate. 🎧
Thank you for looking into it… I hope the engineers get it resolved!!!
Something went wrong, please try again later.
Hi there, @jayjayem. 👋
Thanks so much for reporting this. I moved your post over to this existing thread to keep the community space organized: iOS: Unable to Share a Song to Snapchat
I've shared your device information with our engineering team. They are aware of this issue and we have an internal ticket open for this.
We appreciate your patience during this process. 🎧
It has been doing this since September. I thought enough people would of reported it by now..
It has been this way since September... thought enough people would of reported it by now to fix it!
Just a head’s up.. the glitch has NOT been fixed 😕
Thanks for the follow up, @rmacdon627. 👍
Glad to hear that this feature is working again. If you notice anything else, please don't hesitate to let us know. In the meantime, happy listening and sharing! 🎶
Mine hasn’t been working for a couple weeks now! This is the first time I’ve had a problem with sharing a song on snap!!
Mine has not been working for a long time. Frankly, I’m very disappointed that the engineers haven’t fixed the issue yet.
Sent from my iPhone
Hi @rmacdon627 @jessicanicolaus. 👋
Thanks for letting me know, and sorry to hear that.
I've enabled a trace on your individual accounts in case we need to reopen the ticket with our engineering team.
While I know this is inconvenient, could you try uninstalling / reinstalling again? You can use these steps: iOS Troubleshooting
Let me know if you're able to share after. 🎧
No this has not been fixed
Would you be able to assist me in getting my pandora to share, I have been receiving the error for weeks, and have updated and deleted and re downloaded
Hi, @Oreo0529. 👋
Thanks for reporting this issue. It looks like you have an open case with our User Support team via email. They have responded to your message regarding this issue. If you haven't received the message yet, please be sure to check your spam / junk folder to make sure it didn't end up there.
We appreciate your patience during this process. 🎧
When I try to share to Snapchat it gives me an error stating “unavailable at this time.”
Hey, @Lhendon9955. 👋
I moved your post over to this existing thread: iOS: Unable to Share a Song to Snapchat
Looks like you may have uninstalled / reinstalled the Pandora app on your iOS device recently. Are you still having trouble sharing to Snapchat?
If so, would you mind providing additional details about your device? I can let our engineering team know that this issue has started happening again.
Let me know and I can report this for you. 🎧
@Lhendon9955 Could you also provide the following details?
Thanks so much for your help while this is being investigated. 🎧