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Shuffle

Katelaine
Local Performer

I have an iPhone 11 and have had Pandora Premium for several years.  I have read in this community so many times of people having trouble shuffling with Premium…for years now it seems.  I had shuffle for a time, but then my phone dropped cellular service and I had to re-log in to pandora.  Now for the life of me  cannot find the shuffle icon under collections.  I go to My Collection, I switch to “Stations” and there is nothing that says “Shuffle” or a carrot or even a pencil to click to shuffle my stations.   The same answer is given to everyone go to collections, switch to stations, look for a carrot or pencil.  I have none of the above.  I pay good money for Premium but it seems to just be a pain in the butt.  I don’t understand how Pandora can’t fix this problem.  How does a carrot or pencil just randomly disappear, but then we are told the same thing over and over that doesn’t fix the problem.  Can Pandora please fix this problem?

Moderator Edit: Format

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TannerPandora
Moderator
Moderator

Hi @Katelaine 

Welcome to community! Sorry to hear this. Happy to take a closer look at this for you.

Could you let me know the following information:

  • OS Version:
  • Pandora version:
  • Please include a screenshot showing the missing shuffle option when you've filtered by Stations

Please note: Including a screenshot or picture is best done through a mobile or web browser. You will not be able to include a screenshot through the email notification you may receive.

Thanks for the help!


Tanner | Community Moderator

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