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Siri No Longer Works to Play Pandora On Locked Phone

Flascni
Underground

Recently, when my iPhone 11 is locked and I try to use Siri to open Pandora and play a station, it says I need to unlock my phone first.  I used to be able to use Siri to play Pandora even when the phone was locked, and I haven’t changed any settings.  Any ideas on how to get Siri to play Pandora without having to unlock my phone? FYI, I can use Siri to play Apple Music and Spotify with my phone locked.

 

mod edit: changed title for clarity

Labels (1)
15 Replies

Itsdemondeer
Diamond in the Rough

Hello @Flascni! Thank you for posting! 
So this probably changed the last time you updated your phone manually. If not the phone automatically updated. If not then it must of been a little glitch when your phone was locked and you could play music. I remember, when your phones locked, all access to the apps or home page is only allowed by typing the code. So I just need you to tell me your phones information and the last time you updated it manually or automatically. Thank you! Have a nice day!

-Demon Deer

٩( 'ω' )و

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Flascni
Underground

It must be an issue with a Pandora update because I can use Siri to play Spotify and Apple Music with my iphone 11 locked.  I’m not sure why Pandora would take away that very useful function 

AlyssaPandora
Moderator
Moderator

Hi there, @Flascni. 👋

Thanks so much for sharing your experience. 

Could you provide the following?

  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Also, if possible, could you share a screenshot of your Settings > Siri and Search?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Flascni
Underground

Carrier: verizon

ios version: 14.6

pandora version: 2105.1

I don’t have permission to upload images, but allow Siri when locked is turned on

XFlutterzZX
Underground

I am also having this issue, I haven’t updated my phone in a month or two. Its an iPhone 11. Up until the first I was able to play stations and songs using Siri without having to unlock my iPhone. 

AlyssaPandora
Moderator
Moderator

Hi, @XFlutterzZX. 👋

Could you provide the following details? 

  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

++

@Flascni Thanks for sharing that info, and for letting me know about this. I'll be reporting the feedback on this thread to our engineering team so they can investigate further. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Flascni
Underground

Also, when I go to settings, Pandora, Siri & search, all of the options are turned on 

AlyssaPandora
Moderator
Moderator

@Flascni Thanks for confirming. I've gone ahead and added that additional info on the new internal ticket we created for this issue. I do see that you've also contacted us via email about this. Thanks again for reporting. 👍

Alyssa | Community Moderator

Let's talk music in Community Chat

Bhskeeper1988
Underground

Having the same issue as well. I have an iPhone 12 iOS 14.6 Verizon for a carrier. All tabs turned on and for the past few days have not been able to use Siri to do anything on Pandora when the phone is locked. And I have premium.

I have also already spoke with apple. The problem is not on their end.

Pandora version 2105.1

AdamPandora
Moderator
Moderator

Thanks for sharing your experience on the Community, @Bhskeeper1988.

I've gone ahead and passed your feedback along to the engineers who are currently looking into this issue.

Thanks for your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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sw123
Local Performer

I am having the same issue, started around the beginning of June. 

Carrier: 
T-Mobile

iOS version: (Settings > General > About > Version)14.6

Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)2105.1

I understand it is being worked. 

 

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AdamPandora
Moderator
Moderator

@sw123 I have added your feedback to the ticket we have open with the engineers who are working on this.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

PCarzz
Local Performer

I am also having the same issue and understand it is being worked on.

 

Carrier: AT&T

iOS version: 14.6 

Pandora version : 2105.1

Thanks

AdamPandora
Moderator
Moderator

@PCarzz Thank you for providing us with that information.

I will pass your feedback along to the engineers who are looking into this as well.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

RBLA
Casual Fan

Me too! Seems like it’s been happening for about a month…? It’s driving me batty. I have tried all the ‘on/off’, ‘disable/restart/re-enable’, hard reset, etc. Tried creating new shortcuts. Siri keeps asking ‘do you want to play it using Pandora?’ (Which is annoying on its own - of course I do, that is why I asked!) But then, when I say ‘yes’, I get ‘you’ll have to unlock your iPhone first’. Please fix! Thank you. 

iPhone XR, iOS 14.6

Verizon 

Pandora 2105.1

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