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Songs Skipping Playing Through iPhone to Sonos

bloquacious
Underground

I am playing music on my Sonos One speakers through the Sonos app that connects to Pandora (all via iPhone).  Some songs randomly skip with no prompting from me.  I am working and the songs just skip.  This is very annoying.  Anyone else experience this.  If so, what was the fix?

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AlyssaPandora
Moderator
Moderator

@bloquacious I checked in with our engineering team and we've created a ticket for your issue. When you experience this again, please use the steps outlined here to submit a diagnostic to Sonos.

Then write back with the confirmation number you received. I can share this with our team to review.

Thanks so much for your help with this! 👍

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hey there, @bloquacious. 👋

I enabled a trace on your Pandora account in case we need to share this info with our engineering team. In the meantime, let's try some troubleshooting steps to see if they help.

  • First, ensure that your mobile device is connected to the same Wi-Fi network as your Sonos.
  • Next, check for any updates to the Sonos and Pandora apps. To check for any necessary updates, visit the app store on your device.
  • If you continue to have trouble after you've done that, make sure that your Sonos' firmware is up to date.
  • To check for firmware updates from an iOS device, open your Sonos app and tap on the More tab. Select Settings and then Check for Updates.
  • Once any necessary updates are complete, restart your Sonos device and try Pandora again.

Feel free to keep me updated about what happens by posting directly on this thread. 

I look forward to hearing back! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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bloquacious
Underground

Hi @AlyssaPandora 👋!

I have checked for updates and I am all updated, but I still experienced the skipping again today.

Let me know if anything turns up on the trace.

Thanks! 🤘

@bloquacious 

AlyssaPandora
Moderator
Moderator

@bloquacious Thanks so much for getting back to me.

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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bloquacious
Underground

@AlyssaPandora Here is the requested information:

  • Device Generation: iPhone 11 Pro
  • Carrier: AT&T
  • iOS version: 13.4.1
  • Pandora version: 2004.2.1

I am connected to Wi-Fi.  I have my Sonos connected to a specific Wi-Fi network.  I did noticed that my Wi-Fi had been going up and down, which could have affected the Sonos speaker.

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AlyssaPandora
Moderator
Moderator

Thank for this helpful information, @bloquacious.

I've reported this to our engineering team so that can investigate.

Appreciate your patience while they look into this! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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AlyssaPandora
Moderator
Moderator

@bloquacious I checked in with our engineering team and we've created a ticket for your issue. When you experience this again, please use the steps outlined here to submit a diagnostic to Sonos.

Then write back with the confirmation number you received. I can share this with our team to review.

Thanks so much for your help with this! 👍

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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