This holiday season, we're grateful for you! Response times might take a little longer, but we'll get back to you soon. Thank you for your patience, and may your holiday be filled with the music you love.
I am playing music on my Sonos One speakers through the Sonos app that connects to Pandora (all via iPhone). Some songs randomly skip with no prompting from me. I am working and the songs just skip. This is very annoying. Anyone else experience this. If so, what was the fix?
@bloquacious I checked in with our engineering team and we've created a ticket for your issue. When you experience this again, please use the steps outlined here to submit a diagnostic to Sonos.
Then write back with the confirmation number you received. I can share this with our team to review.
Thanks so much for your help with this! 👍
Hey there, @bloquacious. 👋
I enabled a trace on your Pandora account in case we need to share this info with our engineering team. In the meantime, let's try some troubleshooting steps to see if they help.
Feel free to keep me updated about what happens by posting directly on this thread.
I look forward to hearing back! 🎧
Hi @AlyssaPandora 👋!
I have checked for updates and I am all updated, but I still experienced the skipping again today.
Let me know if anything turns up on the trace.
Thanks! 🤘
@bloquacious Thanks so much for getting back to me.
I would like to report this issue to our engineers. Could you tell me more about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
@AlyssaPandora Here is the requested information:
I am connected to Wi-Fi. I have my Sonos connected to a specific Wi-Fi network. I did noticed that my Wi-Fi had been going up and down, which could have affected the Sonos speaker.
Thank for this helpful information, @bloquacious.
I've reported this to our engineering team so that can investigate.
Appreciate your patience while they look into this! 🎧
@bloquacious I checked in with our engineering team and we've created a ticket for your issue. When you experience this again, please use the steps outlined here to submit a diagnostic to Sonos.
Then write back with the confirmation number you received. I can share this with our team to review.
Thanks so much for your help with this! 👍