While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
Hi,
Most of my songs are cut short. Sometimes it happens with every song sometimes not. Very strange. Can you help?
@Frangru I recommend running through these troubleshooting steps to see if they resolve this:
Troubleshooting for iOS Devices
If you continue to experience issues with this, I would like to report this issue to our engineers. Could you tell me more about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Do any error messages pop up when the music gets cut short?
Thanks for working with me on this. 🤝