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Stations get un-selected in Shuffle mode

Mara
Underground

I have to go into the ‘shuffle all’ feature almost every other day because stations become unselected in my shuffle. Im not un-selecting then myself nor have I added new stations. 

 

Moderator Edit: Edited title for clarity

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AlyssaPandora
Moderator
Moderator

Thanks for providing this helpful info, @Mara

I'll be sure to share this with our engineering team along with your account info in order to determine what's happening.

Your patience is much appreciated while we look into this! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AdamPandora
Moderator
Moderator

@Mara I recommend running through the troubleshooting steps listed on our help page as they should resolve this issue.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Mara
Underground

It did not work. I deleted the app and re-installed. I did select all and saved, then the next day I checked the Shuffle options and several of the stations were unselected. 

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AdamPandora
Moderator
Moderator

@Mara Sorry for your continued trouble.

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Mara
Underground

iPhone X -13.4 , AT&T

Pandora: 2003.2

AlyssaPandora
Moderator
Moderator

Thanks for providing this helpful info, @Mara

I'll be sure to share this with our engineering team along with your account info in order to determine what's happening.

Your patience is much appreciated while we look into this! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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