Stations get un-selected in Shuffle mode

[Mara]

I have to go into the ‘shuffle all’ feature almost every other day because stations become unselected in my shuffle. Im not un-selecting then myself nor have I added new stations. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Mara I recommend running through the troubleshooting steps listed on our help page as they should resolve this issue.

Let me know how it goes.

[Mara]

It did not work. I deleted the app and re-installed. I did select all and saved, then the next day I checked the Shuffle options and several of the stations were unselected. 

[AdamPandora]

@Mara Sorry for your continued trouble.

I would like to report this issue to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know.

[Mara]

iPhone X -13.4 , AT&T

Pandora: 2003.2

[AlyssaPandora · Accepted solution]

Thanks for providing this helpful info, @Mara. 

I'll be sure to share this with our engineering team along with your account info in order to determine what's happening.

Your patience is much appreciated while we look into this! 🎧