iOS: Buffering when connected to Sonos

[Elhefe615]

Is anyone else having issues controlling music from the Pandora app when casting to a Sonos speaker? The app will either say the music is buffering (as it plays over the speakers) or won’t display the correct song information. This happens especially when casting stations.

 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Elhefe615 I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

[Tylerha85]

I just purchased a Sonos Roam SL and I'm seeing this same issue. Reinstalling the app resolved the issue briefly but after about 10 minutes it's back. Currently, I'm forced to use the Sonos app as a work around. This issue happens exactly the same on my wife's phone. @AdamPandora any ideas on this?

mod edit: merged comments + format

[AlyssaPandora]

Hey, @Tylerha85. 👋

Thanks for posting about your experience with your Sonos device. 

Could you share a bit more about how you're listening?

Are you using AirPlay or Bluetooth to cast to your Sonos device from your iOS device?

Have any error messages popped up? If so, what exactly does it say?

Also, to confirm, you're unable to view the current song info and experience continuous buffering while streaming from your iPhone to your Sonos.

I appreciate your help with the additional details. 🎧

[Tylerha85]

Hi @AlyssaPandora 

I'll answer your questions below:

Could you share a bit more about how you're listening?

- I've setup the Sonos App and Connected the Sonos to WiFi

- Launch the Pandora app and click (I think Airplay) icon in bottom right

- Select Sonos speaker

Are you using AirPlay or Bluetooth to cast to your Sonos device from your iOS device?

- I believe AirPlay(see notes above)

Have any error messages popped up? If so, what exactly does it say?

- No error messages of any kind Just a blank screen that shows buffering.

Also, to confirm, you're unable to view the current song info and experience continuous buffering while streaming from your iPhone to your Sonos.

- I can see it for a few split seconds and then buffering shows and you can't do any controls or make any changes.

[TheTheThe]

This is basically the same behavior I see. Just to be clear I attached a screenshot. For me is the casting button on the right that causes the problem. Airplay works fine.    

@Tylerha85, is it airplay or casting that fails for you?

[AlyssaPandora]

Thanks for providing those details, @Tylerha85 @TheTheThe. 

@Tylerha85 Based on @TheTheThe's screenshot, could you clarify whether it's AirPlay or casting? I'd like to report this over accurately on your behalf. 🎧