cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS: Buffering when connected to Sonos

Elhefe615
Local Performer

Is anyone else having issues controlling music from the Pandora app when casting to a Sonos speaker? The app will either say the music is buffering (as it plays over the speakers) or won’t display the correct song information. This happens especially when casting stations.

792BB6ED-ADB3-4C19-9580-2AFD441FC369.png

F4E53C13-03EF-4F54-8883-41A5F9B82C07.png

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
6 Replies

AdamPandora
Community Manager
Community Manager

@Elhefe615 I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

Tylerha85
Underground

I just purchased a Sonos Roam SL and I'm seeing this same issue. Reinstalling the app resolved the issue briefly but after about 10 minutes it's back. Currently, I'm forced to use the Sonos app as a work around. This issue happens exactly the same on my wife's phone. @AdamPandora any ideas on this?

mod edit: merged comments + format
0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey, @Tylerha85. 👋

Thanks for posting about your experience with your Sonos device. 

Could you share a bit more about how you're listening?

Are you using AirPlay or Bluetooth to cast to your Sonos device from your iOS device?

Have any error messages popped up? If so, what exactly does it say?

Also, to confirm, you're unable to view the current song info and experience continuous buffering while streaming from your iPhone to your Sonos.

I appreciate your help with the additional details. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)

Tylerha85
Underground

Hi @AlyssaPandora 

I'll answer your questions below:

Could you share a bit more about how you're listening?

- I've setup the Sonos App and Connected the Sonos to WiFi

- Launch the Pandora app and click (I think Airplay) icon in bottom right

- Select Sonos speaker

Are you using AirPlay or Bluetooth to cast to your Sonos device from your iOS device?

- I believe AirPlay(see notes above)

Have any error messages popped up? If so, what exactly does it say?

- No error messages of any kind Just a blank screen that shows buffering.

Also, to confirm, you're unable to view the current song info and experience continuous buffering while streaming from your iPhone to your Sonos.

- I can see it for a few split seconds and then buffering shows and you can't do any controls or make any changes.

TheTheThe
Underground

This is basically the same behavior I see. Just to be clear I attached a screenshot. For me is the casting button on the right that causes the problem. Airplay works fine.    

@Tylerha85, is it airplay or casting that fails for you?

IMG_0047.jpeg

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Thanks for providing those details, @Tylerha85 @TheTheThe

@Tylerha85 Based on @TheTheThe's screenshot, could you clarify whether it's AirPlay or casting? I'd like to report this over accurately on your behalf. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)