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iOS: Error When Editing a Playlist

Josereyes
Local Performer

I have my play lists I wanna erase some songs I don’t want no more but when I try I says there was an error saving your playlist and it doesn’t want to erase the song another one i have the option where it says device activation but I don’t have a code all it says is use the code on your device how do I do that ???? Plz and thank you 

 

mod edit: changed the title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Josereyes. 👋

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.

If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password.

++

Troubleshooting:

First, I would recommend trying out the standard troubleshooting steps to see if this helps out with that error message. You can find those steps here: iOS Troubleshooting

If the issue persists, I would like to report this issue to our engineers.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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1 Reply

AlyssaPandora
Moderator
Moderator

Hi there, @Josereyes. 👋

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.

If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password.

++

Troubleshooting:

First, I would recommend trying out the standard troubleshooting steps to see if this helps out with that error message. You can find those steps here: iOS Troubleshooting

If the issue persists, I would like to report this issue to our engineers.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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