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iOS: HomePod Stops Playing

FYI
Local Performer

This app stops playing after just 2 songs, I even deleted it & reinstalled it, still quits playing to home pod after 2 songs

 

mod edit: changed title for clarity

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4 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @FYI. 👋

Thanks for sharing your experience with Pandora playing on your HomePod device.

Does this issue occur after hearing an advertisement?

++

First let's make sure your software meets the minimum requirements:

  • Pandora iOS version 2010.1
  • iOS or iPadOS 14.0
  • HomePod Software Version 14.1

Please try the following steps:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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Bryshaunp
Local Performer

I have to same issue and still no fix?

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @Bryshaunp 👋

Are you connected via AirPlay on your HomePod when listening to Pandora? In addition, does Pandora stop playing after hearing an advertisement?

If so, we have a related topic/issue under iOS: Music Stops After Ad Plays using AirPlay, and I'm just wondering if this is happening to you as well. 🤔

+++

In the meantime, I've enabled a trace on your account, and for this to be helpful please complete the iOS Troubleshooting Steps.

Next, please try the following steps:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let me know how it goes!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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FYI
Local Performer
I’ve opted out of pandora
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