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iOS: How to Listen Offline with Plus

Malger4823
Local Performer

None of this is working for me I just upgraded yesterday. I keep pressing down load and they don’t down load. And switching btwn cellular and WiFi. I’ve tried everything and about to cancel my prescription. Very annoying 

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AlyssaPandora
Moderator
Moderator

Hi there, @Malger4823. 👋

I moved your post over to the iOS section of the community space. Looks like you're currently upgraded to a Pandora Plus subscription.

Offline Listening:

Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening station. If you're not seeing Thumbprint Radio in your downloaded stations, you'll need to add it to your collection.

++

To listen offline from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode on.

Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening.

++

Trouble Downloading Offline Tunes:

Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device?

If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do that from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
  3. Toggle Offline Mode on again, to reset the download process.
  4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

I hope this helps. Feel free to let me know how downloading your offline stations go. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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1 Reply

AlyssaPandora
Moderator
Moderator

Hi there, @Malger4823. 👋

I moved your post over to the iOS section of the community space. Looks like you're currently upgraded to a Pandora Plus subscription.

Offline Listening:

Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening station. If you're not seeing Thumbprint Radio in your downloaded stations, you'll need to add it to your collection.

++

To listen offline from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode on.

Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening.

++

Trouble Downloading Offline Tunes:

Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device?

If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do that from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
  3. Toggle Offline Mode on again, to reset the download process.
  4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

I hope this helps. Feel free to let me know how downloading your offline stations go. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

0 Kudos