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iOS: Missing Downloads

amyliz
Underground

All of a sudden, my hundred+ downloaded songs are no longer there....  I don't know what happened, but would like to get them back!  I have an iphone.  

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rwkjr
Local Performer

I am on Pandora regularly and my DL's are gone. I don't by the 30 day log-in.. I'm in the Mtns and need my downloaded stuff as I do not have connection. I am a Premium subscriber.

All my "thumps up song are gone...... If Pandora can't fix this without me having to reDL all my stuff...I am moving to Spodify.

R

Moderator's edit: Merged comments.

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MariaPandora
Moderator
Moderator

Hi @rwkjr .

Sorry for the trouble. While away, your offline collection may be removed and access may be restricted if you:

  • Uninstall or sign out of the Pandora app.
  • If your battery dies out.
  • Toggle the app to Online Mode. 
  • Are unable to establish a connection via a US Wi-Fi or mobile network within 30 days.

If any of this happened that may be what may have caused your offline content to disappear.

Unfortunately, after that you would need to re-download the content.

Please let us know if you have any further questions.


Maria | Community Moderator
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