iOS: Missing Downloads

[amyliz]

All of a sudden, my hundred+ downloaded songs are no longer there....  I don't know what happened, but would like to get them back!  I have an iphone.  

[AlyssaPandora]

Hey there, @amyliz. 👋

Thanks for posting about your missing downloads.

You can listen to your offline stations as long you'd like. However, it's important to re-establish a connection with Pandora via a Wi-Fi or mobile network every 30 days so we can re-authorize access. This connection will also help us update your stations and record your thumb feedback to improve them. If you remain in Offline Mode for 30 days or more your offline content will be removed automatically.

Could you confirm whether you've been in offline mode for 30 days or more? Have you signed out of the app recently and signed back in? 

Let me know. 🎧

[amyliz]

Hi there.
I was in airplane mode for about 10 days while traveling.
I just signed out and back in and now I only have 1 downloaded song... I
had 3 yesterday. But, I had close to 100 before. I have been a Pandora
listening forever and my downloaded list is long.. I will be very sad if
it lost.
Thanks for your help.
Amy

[AlyssaPandora]

Thanks for the reply, @amyliz. 

Signing out of the Pandora app or or being in Offline Mode for over 30 days will remove the downloads and will require you to restart the download process the next time you go online.

Are the downloads completely missing or do you need to re-download them?

Re-downloading:

To download content for offline listening, you can tap the icon with the arrow pointing downward. This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen. Keep in mind, this button will only appear for eligible tracks.

If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content.

If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you.

++

Could you share more details about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Has your phone battery completely died recently?

Let me know as I'd like to report this issue for you. 🎧

[amyliz · Accepted solution]

I was able to get my downloads by signing out and back in again.
Thank you!

[AlyssaPandora]

Awesome! Thanks so much for letting me know, @amyliz. Glad to hear that you were able to re-download them. If you notice anything else, please don't hesitate to let me know. Happy listening! 🎧

[Oneloveeend1723]

This is the second time now that ALL of my downloaded music has completely disappeared!! I’ve been a PAID PREMIUM MEMBER FOR ABOUT 10 yrs & custom service DOESNT help or fix the situation AT ALL! Somebody please HELP ME!

[GeraldPandora]

Hi @Oneloveeend1723 👋

Thank you for sharing your experience and being a part of the Community! To tidy up things, I moved your original post to an existing thread under iOS: Missing Downloads

I understand your frustration and I apologize for any inconvenience this may have caused.

Did you recently sign out of Pandora or were you in Offline Mode for more than 30 days?

You can listen to your offline stations as long you'd like. However, it's important to re-establish a connection with Pandora via a Wi-Fi or mobile network every 30 days so we can re-authorize access. This connection will also help us update your stations and record your thumb feedback to improve them. If you remain in Offline Mode for 30 days or more your offline content will be removed automatically.

Could you confirm whether you've been in offline mode for 30 days or more? Have you signed out of the app recently and signed back in? 

Let me know. 🎧