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iOS: No Sound on Pandora App

kbutterini
Local Performer

I installed the SiriusXM app on my phone and now Pandora won’t play.  Can see it but no sound. 

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AlyssaPandora
Moderator
Moderator

Hey there, @kbutterini. 👋

Sorry to hear that you're having trouble with the sound. The Pandora app should work despite downloading other apps. 

Something to note, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.

++

If you haven't already, I would recommend trying out the troubleshooting steps here: iOS Troubleshooting

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know if the troubleshooting steps help resolve the issue. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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3 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @kbutterini. 👋

Sorry to hear that you're having trouble with the sound. The Pandora app should work despite downloading other apps. 

Something to note, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.

++

If you haven't already, I would recommend trying out the troubleshooting steps here: iOS Troubleshooting

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know if the troubleshooting steps help resolve the issue. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Jorge245
Local Performer

Unfortunately I cannot hear songs play on the app. My device is a iPhone XR. iOS version is 14.7.1. 

 
 4D314521-68A6-42FF-986C-0DB21F321595.png
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AlyssaPandora
Moderator
Moderator

Hi there, @Jorge245. 👋

Sorry to hear that you're having trouble with the sound on Pandora. 

Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

I would also recommend uninstalling / reinstalling if the issue persists. Please check out my message about this issue here

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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