iOS: No Thumbprint Radio Downloaded for Offline

[KerrinJ1]

Hello! I’m a new(ish) Pandora Plus user. I can access music when in airplane mode, which is great, but my thumbprint radio does not populate. Can this be fixed? Also, is there a way to customize which stations I hear when offline/on airplane mode? Thanks! 

mod edit: changed title for clarity

[GeraldPandora · Accepted solution]

Hi @KerrinJ1 👋

Thanks for shouting this out and sorry for the inconvenience this may have caused.

For Pandora Plus subscribers, we will automatically choose your three most listened-to stations, along with Thumbprint Radio, and add them to your offline listening stations.

If your Thumbprint Radio is not downloaded for offline listening, is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do that from a mobile device:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
3. Toggle Offline Mode on again, to reset the download process.
4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

If you continue to have trouble, please send over a screenshot showing the status of the downloads:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Next select Offline. You should now be able to view a progress bar indicating the current download status.
3. Take a screenshot of what you see here and attach it to your direct reply to this email.

Let me know how it goes!

[KerrinJ1]

Thank you! That worked! 

[AdamPandora]

@KerrinJ1 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!