cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS: Pandora Voice Mode prevents play/pause actions issued from paired Airpods, Bose NC 700

cmcneal70
Local Performer

I have the following environment:
(1) Pandora (version 2004.2.1)
(2) iOS version 13.4.1 (iPhone SE) paired with Bose NC 700 Headphones, Airpods
(3) Using Pandora's voice mode (i.e., Voice Assistant)

Problem:
--------
When Voice Mode is enabled in Pandora, i cannot play/pause music via
the headphones (double tap on right ear). This happpens with Airpods as well.
If I turn off Voice Mode, then play/pause works just fine.

Has anyone experienced the same issue? Is Pandora aware of this? If yes, is there a fix or some other mitigation that's been published? 

Thanks!

 

Labels (3)
0 Kudos
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey there, @cmcneal70. 👋

Thanks so much for posting on the Pandora Community! :pandora:

Sorry to hear that you're experiencing this issue. Other listeners are experiencing something similar here: Unable to Resume Play with Bluetooth AirPods/Lockscreen 

In the meantime, could you try updating to the newest Pandora app version 2005.1?

To update the Pandora app on your iOS device on iOS 13 or newer:

  1. Open the App Store application.
  2. Tap your Apple ID icon in the top right corner.
  3. Scroll down to the Pandora app. If an update is available, there will be an Update icon.

Let me know if the issue persists, and I can report this over to our engineering team. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

0 Kudos
1 Reply

AlyssaPandora
Moderator
Moderator

Hey there, @cmcneal70. 👋

Thanks so much for posting on the Pandora Community! :pandora:

Sorry to hear that you're experiencing this issue. Other listeners are experiencing something similar here: Unable to Resume Play with Bluetooth AirPods/Lockscreen 

In the meantime, could you try updating to the newest Pandora app version 2005.1?

To update the Pandora app on your iOS device on iOS 13 or newer:

  1. Open the App Store application.
  2. Tap your Apple ID icon in the top right corner.
  3. Scroll down to the Pandora app. If an update is available, there will be an Update icon.

Let me know if the issue persists, and I can report this over to our engineering team. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos