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iOS: Phone Overheats While Using App

NinteysGurl
Opening Act

Phone gets rly hot when pandora is open and then it bugs out

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NinteysGurl
Opening Act

It turns out that it was just the case that my phone was in causing the battery to overheat 

View solution in original post

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8 Replies

AdamPandora
Community Manager
Community Manager

@NinteysGurl To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.

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NinteysGurl
Opening Act

I don’t hav access 2 the YouTube app 

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AdamPandora
Community Manager
Community Manager

No worries, @NinteysGurl.

Does your phone ever overheat when using any other app you have installed on your phone?

Or does this only happen with Pandora?

Let me know.

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NinteysGurl
Opening Act

It only happens when I’m on pandora

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @NinteysGurl.

If you haven't already, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting

If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf.

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

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NinteysGurl
Opening Act
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AlyssaPandora
Community Manager
Community Manager

Hi, @NinteysGurl. 👋

Did you get a chance to run through the troubleshooting steps?

If so, do you still have trouble? If you're still having trouble, please provide the requested information in @AdamPandora's post here. We can report this over to our engineering team for you.

Let us know. 🎧

Alyssa | Community Manager
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NinteysGurl
Opening Act

It turns out that it was just the case that my phone was in causing the battery to overheat 

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