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iOS: Playlists Don't Appear in My Collection

iron3232
Local Performer

I have like a ton of playlists I've created over the years.  But they no longer show up under "my collection --> Playlists" on my iphone.  They are still in "my profile" on my iphone, but I can't add songs to any playlists, and if I create a new playlist, it still doesn't show up in "my collection --> Playlists".  So I have no way on my iphone of adding songs to playlists... all I can do is listen to my old playlists from the "my profile" part.   However, on the computer, all of my playlists DO show up under my collection.  So it seems to just be an iPhone thing.  Just randomly started having this problem about a month ago.  I've signed out, deleted and reopened the app... all the standard troubleshooting stuff.

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @iron3232. 👋

Thanks for letting us know about this, and sorry to hear that you're having trouble.

It sounds like you've already tried running through the standard troubleshooting here: iOS Troubleshooting

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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iron3232
Local Performer

Iphone 11 Pro

 AT&T

version 14.7.1

version 2108.1

both

no

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AlyssaPandora
Moderator
Moderator

@iron3232 Thanks so much for providing your device info. I've shared this information with our engineering team on an internal ticket we opened. We appreciate your patience while they look into this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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