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iOS: Replay / Lyrics / Artist Info No Longer Work

Meisterhaus_Tad
Underground

Since I upgraded to iPhone 12 Pro Max Pandora features such as replay, up arrow to see lyrics and artist info no longer function at all and I need to know what to do to fix it?    Help??   

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey, @Meisterhaus_Tad. 👋

Sorry to hear that you're having trouble with this. 

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.

++

iOS Troubleshooting:

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know if the issue persists. 🎧

Alyssa | Community Manager
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