iOS: Siri no longer able to find Stations

[tsnider1520]

pandora  version 2405.1

ios  17.5.1

After resetting iphone ios was upgraded now when I say

"Hey siri play pandora" I get "I couldn't find that in your pandora library". Previously siri started pandora without problems. Any ideas on how to fix this?

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @tsnider1520 

Welcome to community!

I tried to replicate your experience on my iPhone but wasn't able to, Siri was able to play my stations.

Let's check on some settings to make sure they are enabled.

• From your iPhone Settings,
• Scroll down and select Siri & Search.
• Scroll down and find Pandora
• Enable Search, Suggestions & Shortcuts, Allow on Lock Screen, and Use with Siri.

In the meantime, can you give me an example of the exact voice command you used, and if you included 'on Pandora' with your command?

Thanks!

[opossum]

When I ask Siri to play an artist or song she replies I can’t find your Pandora library 

[AdamPandora]

@opossum Let's start by making sure you are running iOS 18 and the latest version of our app on your device. To confirm the iOS version on your device, open the device's Settings > General > About.

If you are running a version older than iOS 18, you will need to update your device's operating system (OS). Please refer to this article for more info. If you can't update your device's operating system to iOS 18, you can still use Siri by creating shortcuts.

Please find steps to ensure the correct settings are enabled on your device from the Apple support page.

Let me know if this helps or if you continue having issues.

[opossum]

IOS is current, I can ask Siri to open pandora and it does, but app open or closed ask Siri to play Grateful Dead (or any song/artist reply is I can’t find your pandora library. I’ve been in Siri and pandora settings and enable everything I can see, but to no avail. I’m stumped!


“And those who were seen dancing, were thought to be insane by those who could not hear the music”. Friedrich Nietzsche

[AdamPandora]

@opossum I recommend running through our suggested troubleshooting steps: Troubleshooting for iOS Devices

Let me know if you continue to experience issues with this.

[opossum]

Hi Adam, I’ve tried all the reset, delete app, check settings etc. and still get the same error. Siri will open the Pandora app on command, but won’t pull up a song or station on command

Message when command to play a specific song…I couldn’t find Truckin by the Grateful Dead in your Pandora library
Message when asked to play songs by Van Morrison… I couldn’t find any music by VM in in your Pandora library
When commanded to find my Pandora Library…I couldn’t find that on Pandora.


Sent from Mail for Windows

[MariaPandora]

Hi @opossum , thanks for telling us.

You may want to check out your shortcuts for Siri.

Also, can you tell me more about this? Is this happening anytime you try to use Siri or is it happening when casting to a device or to your radio?

Do you see any error when searching directly on the app?

Are you connected through Wi-Fi or through mobile data?

[MicycleGR]

Siri, play Relaxing Piano Music on Pandora.

Asking Siri to play this station on Pandora returns “Max Richter A to Z, now playing on Pandora”.  Quite frustrating as it is a station in my Pandora library and Google Home seems to have no trouble playing it. Any help would be appreciated. 

[MariaPandora · Accepted solution]

Hi @MicycleGR , welcome to the Pandora Community!

Can you tell me more about this? Is this happening when using voice commands? Does it happen only with that station?

Also, what's the make and model for your device? Also what Siri version are you using?

Let me know!

[MicycleGR]

Hello!

Yes, this is happening when I use Hey Siri voice commands on my HomePod mini and iPhone. This is a station that we have played the most hours on and it seems to only be happening with this one.

If I say “Hey Siri, play my Pandora station relaxing piano music” it will pause and return that it couldn’t find that in my library. If I say “Hey Siri, play relaxing piano music” it will play Max Ricther A-Z or the playlist Piano Music by In Void (holiday).

I have a HomePod mini that is on the last os 18.2 (2K155) and iPhone version on iOS 18.2 (2C152).

[AdamPandora]

@MicycleGR Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!