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iOS: Songs won’t play just keeps skipping

Trista
Local Performer

The songs just keep repeatedly skipping. It won’t even play a second of any song. I have deleted the app and reinstalled. My phone is completely up to date. I have an iPhone 14 Pro. I have turned Bluetooth off. I have restarted my phone. Nothing seems to be helping. 

 

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TannerPandora
Moderator
Moderator

Hi @Trista 

Welcome to community!

Sorry to hear that tracks are skipping on your iPhone. Does this happen when you listen to stations, playlist or both? Are you connected to another device when this happens, such as a Bluetooth speaker?

Thanks for the help!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Trista
Local Performer

Playlists. Its happened when connected to my car and while just listening on my phone. 

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TannerPandora
Moderator
Moderator

HI @Trista 

Thanks for the follow up.

I see that you recently uninstalled and reinstalled the Pandora app on your iPhone. When you reinstalled, were you automatically logged in or did you have to sign in with email and password?

If you were automatically logged back in. Can you please manually sign out of the app, and sign back in. This will establish a new connection with Pandora. Keep in mind, you may have to re-downloaded some of your offline content when you sign back in.

Let me know if you're still having the same trouble.

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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