iOS: Won't Play on WiFi

[Bulsa]

Barnes and nobles -  wont play on wifi at any location

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Bulsa. 👋

Sounds like you're having trouble listening from your iPhone device while using WiFi connection. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

I hope this helps. Let me know how it goes. 🎧

[Deimbee]

I've uninstalled and re-installed the app and it still skips songs while my phone is connected to wifi. It will only work on cellular data. What other options do you suggest. It's not my wifi settings 

[AdamPandora]

@Deimbee Nice to see you around the Community.

Please try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes

[Emersyn]

None of this works. Pandora hasn't worked from Any device on my Spectrum wifi in years. As soon as I turn off wifi on my phone, works fine, just wasting my data away. Every single other app works fine on wifi. Pandora app on two different TVs, 3 different phones and a tablet do not work over wifi.

[AlyssaPandora]

Hey, @Emersyn. 👋

Sounds like you've run through the network troubleshooting steps and are still having trouble with Pandora on those devices.

For your iPhone Device:

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Do any error messages pop up? If so, what exactly does it say?
• Also, when you attempt to stream Pandora on Wifi - what happens? Please describe in more detail.

Let me know, and I can share this with the appropriate party. 🎧