cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS: "Cannot Connect to Pandora" Error Message

apensa
Local Performer

Although I have used Pandora on my iPhone for years I am suddenly getting a "Cannot Connect to Pandora" "Please  check your network connection and try again"  There is nothing else on the screen and my WiFi is working.  I can connect to Pandora on my Mac and Smart TV.  Any suggestions?

 

Moderator Edit: Edited title for clarity

Labels (2)
50 Replies

Hammerbergm
Local Performer

I am having trouble with a new iPhone 12.  Please help.  I shut off VPN

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi, @Hammerbergm. 👋

Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

I would recommend running through these iOS troubleshooting steps to see if it helps.

Feel free to let us know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

Magdalena
Local Performer

Not able to use pandora at all

 

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi there, @Magdalena. 👋

Sorry to hear that. First, I would recommend running through these iOS troubleshooting steps to see if it helps.

If you continue to have trouble with this, could you tell me more about your device so that I can share your experience with our engineering team?

  • Device & Generation: 
  • Carrier:
  • iOS version:
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?

++

I've also take a look at your Pandora account, I'm not seeing any iOS devices associated with it. If you're experiencing this on a different device, please let me know.

Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

stt30bk
Local Performer

Have done everything above to resolve this issue. No such luck, tried rebooting, uninstalling numerous times, nothing works... Once, the app started up, but within seconds then disappeared with "Can not Connect". I've had Pandora on my phone for about 2 years, and just now this is a problem is now an issue.., why??? I have iphone 12 latest updated version 14.4.2 Seems since I just updated the last version, Pandora went on the blink, or is this just my imagination ? 

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi, @stt30bk. 👋

Sorry to hear that you're having trouble listening. Thanks so much for letting us know about your experience.

  • Device & Generation: iPhone 12
  • Carrier:
  • iOS version: 14.4.2
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have any other error messages popped up?

Thanks for your help with this. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

RaptorMan23
Local Performer

Here's what worked for me...
I tried all the usual suggestions (rebooting, resetting network settings, etc.). The only thing that seemed to work was uninstalling, then reinstalling the Pandora app on my phone (iPhone Xs, iOS 14.5). But, that only worked one time; the following day, I was back to not being able to connect. I did have a VPN app on my phone (ExpressVPN) but it wasn't active, and I hadn't used it for over a year. So, I decided to go ahead and remove the app from my phone. Once I did that (without rebooting), Pandora started up and ran without issues!
I'm glad to have finally found a solution that works, but I think it's ridiculous that I can't run Pandora if I have a VPN app on my phone that is not active or running.

TannerPandora
Moderator
Moderator

Hi @RaptorMan23! Thanks for posting your experience to community!

I've passed this info along to our engineering team, it's helpful as we work to improve the services. I'm glad you were able to get back to listening. 

Have a great Friday! 🙌🏻


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

stevehu
Local Performer

Shut down and reboot the phone resolved the connection issue in cellular data network in my iPhone.

MusicFan0106
Local Performer

Who even knows where the VPN is Christ people act like everybody’s a goddamn computer specialist

0 Kudos

DC3
Local Performer

Cannot connect. 
Please connect to network and try again is the error message I’m getting.

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey there, @DC3. 👋

I moved your post over to this existing thread as I have seen this issue pop up in the past: "Cannot Connect to Pandora" Error Message

I haven't seen this error message in awhile. In the meantime, I've enabled a trace on your Pandora account to share with our engineering team.

First, I would recommend running through the standard troubleshooting steps to see if this helps: iOS Troubleshooting

If you continue to experience the error message, could you share a bit more?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Are you using a VPN?

Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

DC3
Local Performer
Hello, I have an iPhone 12 with the newest version. It was working perfectly fine and then just stopped.

Deneen
Sent from my iPhone
0 Kudos

MusicFan0106
Local Performer

Thank you. But really From what I have read Pandora is a serious pain in the Chevy trucks. So not worth it to me I will load another App.

I don’t think Pandora is worth the trouble.

Sent from my iPhone

mod edit: format

0 Kudos

AlyssaPandora
Community Manager
Community Manager

@DC3 Were you able to try out those troubleshooting steps I sent over?

Also, are you using a VPN?

If so, using a VPN while trying to stream Pandora is not currently supported. We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

In the meantime, I've shared your experience with our engineering team so they can investigate. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

MusicFan0871
Local Performer

We keep getting a lost connection notification. The internet has full signal. It will play for a few seconds than stop. Please advise.

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey there, @MusicFan0871. 👋

I moved your post over to this existing thread: "Cannot Connect to Pandora" Error Message

In the meantime, I've enabled a trace on your Pandora account to better understand what's happening.

Let's try running through these standard troubleshooting steps for your iOS device. You can find them here: iOS Troubleshooting

++

If the issue persists, could you share a bit more about how you're listening?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Are you using a VPN? 

Feel free to let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

Lmtavares
Local Performer

FBBE7C9C-7E00-412B-848A-A6CEDCF1F150.png

 unable to connect iPhone 11 done all the suggestions 

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi there, @Lmtavares. 👋

Let's try running through these standard troubleshooting steps for your iOS device. You can find them here: iOS Troubleshooting

++

If the issue persists, could you share a bit more about how you're listening?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Are you using a VPN? 

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

0 Kudos

dscheuf1
Local Performer

How do we enable offline mode when there is no network connection? Is the intent to go into offline mode before you lose connection? Because that’s the only way it works for me. Absolutely frustrating having stations downloaded, but not being able to access them after network connection is lost or shut off. 

0 Kudos